Privacy Policy
SoulLink is an AI companion app. To make a character who remembers you, we have to keep some things about you. This page explains, in plain words, what we collect, why, who sees it, how long we keep it and what you can do about it.
This policy applies to the SoulLink web app (app.furongagent.com), the SoulLink iOS app, and this website. "We" means the SoulLink team, reachable at [email protected].
1. What we collect
| Data | What it is | Where it comes from |
|---|---|---|
| Account | Your email address, a hashed password (if you use one), the language you choose, and your region. | You, when you sign up or update your profile. |
| Chat messages | The messages you send to characters and the replies they give you. | You, while chatting. |
| Memories | Short notes the app extracts from your conversations so the character can remember you — for example "has an orange cat called Juzi" or "job interview on Friday". Also relationship state (how familiar or close a character is with you). | Generated from your chats. |
| Feedback | Anything you write in Me → Feedback, and the message you report if you flag a reply. | You. |
| Device and usage | Device type and OS version, app version, approximate region from your IP address, crash logs, and events such as which screens you open and how often you chat. We do not collect precise location. | Collected automatically. |
| Purchases | Which subscription or Stars pack you bought, when, and a transaction identifier from Apple. We never see your card number. | Apple (App Store), or our payment processor on the web. |
2. Why we use it
- To run the product. Messages and memories are what make a character remember you and reply in context. Without them there is no SoulLink.
- To keep your account safe. Email and device data help us sign you in, send verification codes and detect abuse.
- To bill you correctly. Purchase records let us unlock what you paid for, restore purchases and handle refund requests.
- To improve the app. Usage data and crash logs show us what breaks and what people actually use. We look at this in aggregate.
- To answer you. When you write to support or send feedback, we use what you sent to reply.
We do not sell your data. We do not show you third-party advertising. We do not use your private conversations to train public AI models.
3. AI model providers
Before personal AI processing, the app shows the configured recipients and their privacy-policy links and asks for your explicit permission. With permission, messages, your nickname and relevant conversation, memory and relationship context are sent for replies, memory retrieval and consolidation, diaries and enabled proactive messages. Routing and embedding services receiving this data must also be disclosed. When you use voice replies, reply text is shared with the disclosed speech-synthesis provider.
Current recipients (last updated 18 September 2026). The same list is shown in the app before you give permission:
- Kouri AI — 大连市深境之灵科技有限公司 / DeepAnima LLC (model relay: routes chats to the model companies below)
- 名创 AI — 合肥义思人工智能科技有限公司 (model relay: routes chats to the model companies below)
- Anthropic PBC (Claude models)
- OpenAI (GPT models)
- Hangzhou DeepSeek Artificial Intelligence Co., Ltd. (DeepSeek models)
- Alibaba Cloud (Singapore) Private Limited (Qwen models, text embeddings)
- MiniMax (voice synthesis of character replies)
Provider retention and data use are governed by the linked policies and our applicable agreements. You can decline and continue browsing, or withdraw under Me → Privacy & data. Withdrawal stops newly initiated processing; requests already started may finish. Changing the disclosed provider list requires permission again.
4. Who else can see your data
- Service providers that host our servers and databases, deliver emails and verification codes, and process payments. They act on our instructions and are bound by contracts.
- Apple, for App Store purchases and subscriptions, under Apple's own privacy policy.
- Authorities, if the law requires us to, or to protect people from serious harm.
- A successor, if SoulLink is ever acquired or merged; this policy would continue to apply and we would tell you first.
Our team can access conversations only when needed to investigate abuse reports, fix a bug you reported, or comply with the law. Access is logged.
5. How long we keep it
- Messages and memories stay as long as your account exists, so your character can keep remembering you. You can delete individual memories in the app or close your account.
- Deleted account: account closure revokes login sessions, anonymises login identifiers and destroys the active encryption key for your personal content. This is irreversible in the app. Records subject to legal retention and backup handling are separate; contact us for a data-deletion request covering those records.
- Purchase records are kept for as long as tax and accounting rules require (usually 7 years), even after deletion.
- Usage logs and crash reports are kept for up to 12 months.
6. Your choices and rights
- See and delete memories. Open a character → "What they remember" to see every memory and delete any of them.
- AI permission. Review or withdraw permission in Me → Privacy & data → Manage AI data permission.
- Delete your account. Me → Privacy & data → Close account. This is permanent.
- Proactive messages. Turn off characters reaching out first under Me → Proactive messages, or turn off notifications on your phone.
- Export a copy. Email us and we will send you a copy of your account data in a readable format within 30 days.
- Correct or object. You can update your email and language in the app. For anything else, email us.
Depending on where you live (for example the EU/UK under GDPR, California under CCPA/CPRA, or mainland China under PIPL) you may have additional legal rights, including the right to complain to a data-protection authority. We honour these regardless of where you are; just email [email protected].
7. Children
SoulLink is for adults. You must be 18 or older to create an account. We do not knowingly collect data from anyone under 18; if we learn we have, we delete the account. If you believe a minor is using SoulLink, please tell us.
8. Security
Connections use TLS; conversation, memory and summary content is encrypted at rest. Account, transaction and necessary retrieval metadata are stored separately. Passwords are hashed. Access to production systems is limited to a small number of team members and is logged. No system is perfectly secure; if a breach affects your data we will tell you as required by law.
9. International transfers
Our servers are currently located in Singapore. AI providers and other service providers may process data in other countries. Where the law requires, we rely on standard contractual clauses or equivalent safeguards for these transfers.
10. Changes
If we change this policy in a way that matters, we will show a notice in the app and update the date at the top. Continued use after that means you accept the new version.
11. Contact
Questions, requests or complaints: [email protected]. We aim to reply within 5 working days.