Support
Get in touch
In the app
Open Me → Feedback. It attaches your app version and device automatically, so it's the fastest way to report a bug. To flag a specific reply, long-press it in the chat and choose Report.
By email
[email protected]
Tell us the email you signed up with and, if it's about a purchase, the date and the App Store receipt.
Frequently asked
How does memory work?
As you chat, the app picks out things worth remembering — your name, your job, your cat, that you've got an exam on Friday, how you felt about something — and saves them as short "memories" attached to that character. The next time you talk, the character pulls in the memories that matter for the moment, so they can ask how the exam went without you repeating yourself.
Each character has their own memories of you. Su Qing doesn't know what you told Zhou Yan. Memories also feed the relationship: familiarity, trust and closeness grow from time and conversation, not from anything you buy.
How do I see or delete what a character remembers?
Open the character and tap "What they remember". Every memory is listed by type. Swipe or tap the delete icon on any of them and it's gone for good — the character will genuinely no longer know it. To clear an entire conversation, long-press it in Messages.
How do I delete my account?
Me → Account → Delete account. You'll be asked to confirm. This permanently removes your profile, conversations and memories with every character, and forfeits any remaining Stars. Live data is removed within 30 days and backups within 90. Purchase records are kept as long as tax law requires.
Deleting your account does not cancel an App Store subscription — cancel that separately (see below), or Apple will keep charging you.
Subscriptions, Stars and refunds
Cancel a subscription (iOS): iPhone Settings → your name → Subscriptions → SoulLink → Cancel. You keep Plus/Pro until the end of the current period. Deleting the app does not cancel it.
Refunds (iOS): App Store purchases — subscriptions and Stars packs — are billed by Apple, so refunds go through Apple: visit reportaproblem.apple.com, sign in and choose the purchase. We can't issue App Store refunds ourselves.
Restore purchases: reinstalled the app or switched phones? Me → Subscription → Restore purchases.
Stars are a virtual currency for voices, outfits, scenes and stories. They aren't money, can't be cashed out, and purchases are final except where the law or Apple says otherwise. Relationship progress can never be bought with Stars.
Web purchases are handled by us — email support with the date and amount.
How do I switch language?
Me → Language — choose English or 中文. Characters will reply in the language you write in, regardless of the interface language. On this website, use the EN | 中文 toggle at the top of the page.
A character said something upsetting or wrong.
Long-press the message and tap Report. Replies are AI-generated; we tune characters constantly and reports go straight to us. If you're going through something serious, please also reach out to a real person — a friend, a doctor, or a local crisis line. SoulLink characters can't call for help on your behalf.
Can I turn off characters messaging me first?
Yes. Me → Proactive messages lets you switch it off entirely or set quiet hours. You can also turn off notifications for SoulLink in your phone's settings.
Is there an iPhone app?
Coming soon on the App Store. Until then, the web app at app.furongagent.com works in Safari and can be added to your home screen (Share → Add to Home Screen). Your account, chats and memories carry over to the app.