Terms of Service
These terms are the agreement between you and SoulLink ("we", "us") for using the SoulLink web app, iOS app and this website (together, the "Service"). By creating an account or using the Service you agree to them. If you don't agree, please don't use SoulLink.
Our Privacy Policy explains how we handle your data and is part of these terms.
1. Who can use SoulLink
- You must be at least 18 years old. SoulLink is not for minors, and we may ask for proof of age.
- You must give us a working email address and keep your login details private. What happens under your account is your responsibility, so tell us right away if you think someone else is using it.
- One person, one account. Don't create accounts for other people or to get around a ban.
2. What SoulLink is (and isn't)
SoulLink lets you talk with fictional AI characters that have personalities, memories and simulated lives. Their replies are generated by artificial intelligence. They are not real people, and nothing they say is a professional opinion.
- Characters are not therapists, doctors, lawyers, financial advisers or emergency services. Don't rely on them for medical, legal, financial or safety decisions. If you are in crisis, contact local emergency services or a crisis line.
- AI can be wrong, inconsistent or say things that are inappropriate despite our safeguards. Use your own judgement. You can report any reply from inside the chat.
- Characters "remember" things by storing memories extracted from your chats. You can view and delete them at any time. Relationship stages reflect how you've interacted; they cannot be bought.
3. Stars (virtual currency)
- "Stars" (★) are a virtual currency you can earn or buy inside SoulLink and spend on things like voices, outfits, scenes and story content.
- Stars are not real money, have no cash value, cannot be exchanged for money, transferred to other users or used outside SoulLink.
- Purchases of Stars are final and non-refundable, except where a refund is required by law or granted by Apple under the App Store's refund policy. Once Stars are spent, the item is delivered immediately and cannot be reversed.
- We may change the price of Stars and what they can buy. If we ever discontinue Stars we will give reasonable notice so you can use your balance.
- Unused Stars are forfeited when your account is deleted or terminated for breaching these terms.
4. Subscriptions
- SoulLink Plus and Pro are paid subscriptions billed monthly or yearly. On iOS they are sold through Apple's App Store; on the web through our payment processor.
- Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before it ends. Apple charges your App Store account at renewal.
- To cancel an App Store subscription, open your iPhone's Settings → your name → Subscriptions. Deleting the app does not cancel a subscription.
- Refunds for App Store purchases are handled by Apple under Apple's rules; we cannot issue them directly. For web purchases, email us and we will follow the consumer law that applies to you.
- We may change subscription prices. For an active subscription you will be notified in advance and can cancel before the new price applies.
5. Acceptable use
Please don't:
- use SoulLink if you are under 18, or let a minor use your account;
- try to generate content that sexualises minors, promotes violence or self-harm, or harasses real people — such attempts are logged and lead to an immediate ban;
- use the Service to break the law, infringe others' rights or share other people's personal data without permission;
- attempt to extract the underlying prompts or models, scrape the Service, reverse-engineer the app, or automate access without our written permission;
- resell access, Stars or subscriptions, or share your account;
- interfere with the Service, other users or our infrastructure.
6. Your content and our content
- You own the messages you write. You give us a licence to store and process them so we can run the Service (generate replies, extract memories, keep your history, investigate reports).
- The characters, artwork, names, stories and software are ours or our licensors'. You may use them personally inside SoulLink; you may not copy, redistribute or sell them.
- Screenshots of your own conversations are yours to share, as long as you make clear they are AI-generated where that matters.
7. Ending things
- You can delete your account at any time in Me → Account → Delete account. This removes your data as described in the Privacy Policy and forfeits remaining Stars.
- We may suspend or terminate your account if you breach these terms, if we are required to by law, or if we discontinue the Service. For serious breaches we may do so without notice. If we shut the Service down we will give at least 30 days' notice.
- Sections that by their nature should survive (for example content licences, disclaimers, limitation of liability) continue after termination.
8. Disclaimers and liability
SoulLink is provided "as is". We work hard to keep it running and safe, but we don't promise it will be uninterrupted, error-free or that characters will behave in any particular way. To the fullest extent the law allows, we are not liable for indirect, incidental or consequential losses, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights that consumer law gives you and that cannot be waived.
9. Changes to these terms
We may update these terms. If a change is significant we will notify you in the app or by email at least 14 days before it takes effect. Using SoulLink after that date means you accept the new terms.
10. Governing law
These terms, and any dispute or claim arising out of or relating to them or to the Service, are governed by the laws of the People's Republic of China (excluding its conflict-of-law rules), except where the mandatory consumer-protection law of your country or region of residence applies to you and cannot be waived by agreement; nothing in these terms limits those rights.
If a dispute arises, please contact us first at [email protected]. We will try to resolve it with you in good faith within 30 days. If it cannot be resolved that way, either party may bring the dispute before the people's court with jurisdiction over the place where the operator of SoulLink is registered. Where the law of your place of residence gives you the right to bring a claim in your local courts or before a local consumer body, you keep that right.
Purchases made through the Apple App Store are additionally subject to Apple's Media Services Terms and Conditions and Apple's refund policies; Apple, not SoulLink, processes those payments and refunds.
If any part of these terms is held invalid, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. These terms are written in English and Chinese; if the two versions conflict, the Chinese version prevails for users in mainland China and the English version prevails for everyone else.